SPlan guarantees that if you use, operate, and maintain your SPlan product in accordance with the instructions provided, it will be free from material and workmanship defects during the warranty period. If there are any quality issues caused by material or workmanship defects during the warranty period, SPlan promises to provide free repairs. If the product is beyond the warranty period or is determined by SPlan to have been damaged due to user error, you may opt for paid repairs. All warranty and repair services will adhere to SPlan after-sales warranty policy, which complies with quality standards and craftsmanship procedures. SPlan limited warranty policy applies exclusively to SPlan products purchased from SPlan official channels or authorized dealers. The after-sales warranty services provided by SPlan are limited and not unlimited liability. It is important for you to carefully read this warranty policy to understand the terms, conditions, situations, cost sharing, risks, and other details regarding SPlan repair services.

The effective warranty period starts from the date the user installation and lasting 24 months. Components replaced during the warranty period are owned by SPlan, while components replaced outside the warranty period are owned by the user.

Device	Item	Standard Warranty Period
SPlan Model Y/E series	The motor, screen, power supply, etc.	24 months
Xburn X series	The motor, power supply, etc.	24 months
Accessories	rower,flat bench,reclinable bench,Bluetooth Button,barbell, short barshoulder pad,yoga mat,straps,triceps rope,handles,Accessories holders,quick connector.	12 months

Issue	SPlan	Client
Non-quality issue return/exchange	✘	✔
Quality issue return/exchange	✔	✘
Repairs within the warranty period	✔	✘
Repairs outside the warranty period	✘	✔

1. Purchased SPlan products from SPlan official channels or authorized distributors.
2. Products that experience non-human-induced performance failures within the specified warranty period.
3. Products purchased for personal or household use (for commercial purposes, a separate purchase agreement and warranty conditions need to be arranged with SPlan).
4. No unauthorized disassembly, modification, or installation not guided by official instructions, and no other non-human-induced faults.
5. Provide valid proof of purchase (e.g., order number, invoice or receipt) and product SN (serial number).

SPlan is not responsible for any damage resulting from failure to follow the usage instructions for SPlan products or for any data loss or damage caused by the product. The warranty does not cover the following situations:

1. Damage caused by non-manufacturing factors, including but not limited to operational errors.
2. Damage caused by unauthorized modifications or disassembly not in accordance with official instructions.
3. Damage resulting from improper installation, use, or removal, or from not following official instructions or manuals.
4. Damage caused by unauthorized service providers.
5. Damage resulting from unauthorized circuit modifications, mismatched or misused batteries, and chargers.
6. Damage caused by training not conducted according to the user manual's recommendations.
7. Damage resulting from exposing the product to extreme environments, such as high temperatures or corrosive environments.
8. Damage from operating the product in environments with electromagnetic interference or other wireless device interference.
9. Damage caused by operating the product beyond the initial strength specified in the manual.
10. Damage caused by forced training due to aging or damaged parts.
11. Damage resulting from reliability or compatibility issues with unauthorized third-party parts.
12. Damage caused by operating the device with insufficient or defective batteries.
13. Data loss or damage resulting from not operating the product in accordance with official instructions or manuals.
14. Any software programs, whether provided with the product or subsequently installed.
15. Direct or indirect damage caused by installing or removing the product, such as damage to other personal items, walls, or floors.
16. Wear and tear, metal rust, and performance degradation from normal use of the product.
17. Damage caused by force majeure events, such as fire, flood, earthquake, or power accidents.
18. Any third-party product failures or damages, including those integrated into SPlan products at your request.
19. Damage caused by non- SPlan technical or other support, such as help with "how-to" questions or inaccurate product setup and installation.
20. Products or parts with altered or removed identification labels.
21. Cosmetic damage not caused by manufacturing or shipping factors, including but not limited to scratches, dents, and plastic discoloration.
22. Damage resulting from intentional damage to the product or unauthorized modifications, including tampering with product operation data.

If the product fails to operate according to the warranty terms within the warranty period, you must contact SPlan at service@splan.cn within 30 days of discovering the fault to seek after-sales service. To obtain warranty service, you must provide valid proof of purchase (such as order number, invoice, or receipt) and the product's SN number. Services not covered by SPlan limited warranty policy may incur charges.

1. Please clearly describe the issues with your product when contacting SPlan after-sales service.
2. Initial Troubleshooting: SPlan will attempt to identify and resolve your issue via phone, email, online chat, or remote assistance. In some cases, SPlan may recommend downloading and installing specific software updates. If these measures do not resolve the issue, you may be asked to send the product to SPlan for further evaluation. SPlan will inspect the returned product, and if it is found to have a performance failure caused by non-human factors within the warranty period, SPlan will cover the costs of replacement, repair, and round-trip logistics. If the product does not meet the conditions for free warranty after inspection, we will charge a corresponding inspection fee, replacement part fee, shipping fee, labor fee, and tax based on the specific inspection results. You can choose to have a paid repair or have the original product sent back. The transportation and postage fees for returning the original product will be borne by you.
3. Repair and Replacement Options: Depending on the specific damage, SPlan may offer repair services that include fixing defective parts or replacing them with refurbished items of the same type. These refurbished items have been tested to ensure their functionality and appearance are equivalent to new items. Any replaced parts may carry different serial numbers. The replaced products or parts will have the same warranty coverage as the original product for the remaining warranty period.
4. Service Availability and Local Variations: SPlan may not provide after-sales service in certain areas, and the content of the after-sales service policy may vary by location. For services outside the standard range, SPlan will charge additional fees. For local information, please contact SPlan after-sales service.

1. Product Diagnosis: SPlan will diagnose returned products. If the defective product falls under the limited warranty policy, SPlan will cover the costs of replacement, repair, and round-trip logistics.
2. Out-of-Warranty Repairs: If SPlan determines that the fault or defect is not covered by the warranty policy, you may choose to have a paid repair service, for which SPlan will provide a repair quote. SPlan will not begin repairs without your consent. If you do not agree to the repair quote, SPlan will return your product, and you may need to cover the logistics costs.
3. Normal Wear and Tear: With increased training usage, the resistance cable and pulleys may experience wear and tear from long-term friction. This is considered normal wear and tear, not a material or workmanship defect. For your training experience and safety, you need to regularly check the appearance of the resistance cable. If you observe abnormal conditions such as thinning, cracks, broken strands, or fraying, stop training immediately and contact SPlan to replace the cable. Note that checking and replacing the cable is part of routine maintenance. Within the warranty period (non-human issues), SPlan provides free replacement materials. You need to replace the cable yourself.
4. Proper Packaging: If you need to return the product to SPlan for repair, contact SPlan to understand the correct packaging method. Package the product according to SPlan standard packaging guidelines or use the original packaging. During shipping, perform a safety check on the product to ensure the packaging is intact and attach any special labels or instructions provided by SPlan. Any damage due to improper packaging is the customer’s responsibility. If you do not have the original packaging, you will bear any additional costs incurred from using other packaging.
5. Data Backup: If the product retains user-generated data, this data may be lost during repair. Therefore, please back up your data before sending the product for repair. Customers will bear the responsibility for any data loss resulting from failure to back up data before repair.
6. Unrepairable Products: For products that meet the warranty policy, if SPlan diagnoses that the product cannot be repaired, or if you choose not to proceed with the repair after learning about the repair situation, SPlan will return the original product to the shipping address you provide.
7. Incorrect or Incomplete Addresses: If the provided shipping address is incorrect, incomplete, or if there is a refusal to accept delivery, the resulting losses, including re-shipping or return transportation fees, handling fees, storage fees, etc., will be borne by the customer.
8. Inspect Upon Receipt: Upon receipt, inspect the product for any defects. If there are defects, contact SPlan after-sales service within 24 hours of receipt; otherwise, the product will be considered intact and functional. Late reports will not be accepted. If you have any questions about the after-sales service policy, please contact SPlan after-sales.
9. Termination of Warranty: SPlan reserves the right to terminate the warranty service if you use the product in violation of official instructions or the product user manual, or if you use the product for illegal purposes.

SPlan is not responsible for any loss or leakage of data stored in the product, including confidential, proprietary, or personal information.
SPlan, its affiliates, suppliers, dealers, or service providers are not liable for any damages arising from data corruption, loss, damage, or leakage, or for any special, incidental, punitive, indirect, or consequential damages (including but not limited to loss of profits, business revenue, goodwill, or anticipated savings).
SPlan total liability shall not exceed the amount paid for the product and does not apply to personal injury (including death), damage to real property, or tangible personal property.